Arri Pauw – PA-AR Consulting
Chamber of Commerce: 71708480
Rotterdam, The Netherlands

1. Definitions

In these terms and conditions, the following terms shall have the following meanings:

• I/Me/My: Arri Pauw, the provider of the Online Program or other agreement and the user of these terms and conditions;

• You/Your: participant of the Online Program, recipient of the digital content, counterparty to Me;

• Account: personal information and login credentials granting You access to (part of) the restricted area of the Website;

• Community: online environment via the Website, also accessible to other persons via the Website;

• License: continuing agreement regarding access to restricted information on the Website other than an Online Program;

• Online Program: online Program or training with digital content delivered via a website or learning environment;

• Day: calendar day;

• Right of Withdrawal: the consumer’s right to withdraw from the distance agreement within the specified reflection period;

• Website: www.humanbehaviourdrivesresults.com and the learning environment accessible via this URL.

2. General

• These Terms and Conditions apply to all offers and quotations by Me concerning an Online Program or otherwise access to a restricted part of the Website or any other offer to which these terms and conditions have been declared applicable.

• I reserve the right to amend these Terms and Conditions at any time. In the event of substantive changes, I will notify you via your account or the email address I am aware of.

• The Online Program is offered via Kajabi, an American software and hosting platform.

3. Access

• You gain access to the Online Program once You have purchased access via My Website. If You require access on behalf of a company or for a group, You and I will make separate arrangements. Access is only granted after payment has been received.

• Access to the restricted part of the Website and Your Account is personal and may not be shared with others. Login details must not be shared with third parties.

• I may deny or block Your access to the restricted part of the Website and Your Account if You misuse the Online Program or act unlawfully under Dutch law or these Terms and Conditions or if I suspect such misuse.

• You are responsible for keeping Your Account and contact details up to date to maintain access to the restricted part of the Website.

• To participate in the Online Program, You must have an internet connection and create an Account via www.humanbehaviourdrivesresults.com.

• I may change or modify the content of the Website, both public and restricted, at any time. If there are fundamental changes, You will be notified at least two weeks in advance. I am not obliged to change or update the content of the Online Program. The Online Program reflects the knowledge and information known as of 2025.

• You have the right to access the Online Program from the moment stated on the Website for an indefinite period until the Online Program is no longer offered by Me. If I discontinue the Online Program, I will notify You at least three months in advance, allowing You to (re)follow the Program and download related materials.

4. Payment

• Unless otherwise agreed, You must pay in advance for all services and access to digital content.

• In all other cases, the payment term is 30 days after the invoice date.

• If You are a legal entity or a natural person acting in a professional or business capacity and I have not received Your payment on time, I may charge interest of 5% per month (or part thereof) and collection costs of 15% of the invoice amount with a minimum of €250.

5. Right of Withdrawal

• After payment, You receive immediate and full access to the Online Program and all related content. You have expressly agreed to this in advance. You have declared that You waive Your right of withdrawal once the digital content has been fully delivered or You have full access to the restricted part of the Website or the Online Program. Therefore, You no longer have a right of withdrawal.

• If, as a natural person, You are still entitled to withdraw from the agreement, You must do so within 14 days of agreeing by sending an email to [email protected]. I will confirm receipt.

• If You have requested immediate access to Your Account and the restricted part of the Website or the Online Program, I will only refund the portion of the fee corresponding to content not yet received.

• If You exercise Your right of withdrawal, all supplementary agreements, such as for downloads, are automatically dissolved.

• Any refund You are entitled to will be paid within 14 days of withdrawal to the bank account from which You made the payment.

• The above right of withdrawal does not apply if You entered into the agreement as an entrepreneur (legal entity or natural person acting in a professional or business capacity) or if Your employer entered into the agreement for You.

• Legal entities and persons acting in a professional or business capacity have no right of withdrawal.

6. Liability

• I do my best to maintain the Website and keep the content in the restricted area available. I am not liable if the Website is temporarily unavailable. No compensation is due if the Website or Online Program is unavailable for any period of time.

• I am not liable for what You do or do not do based on the Online Program.

• I am not liable for any direct, indirect, or consequential damages resulting from the Online Program.

• You are responsible for what You do with the content of the Online Program, the choices You make, how You apply information, and what You do or do not do with advice.

• All information in the Online Program is general in nature and does not constitute personal advice. I do not guarantee that the information in the Online Program is exhaustive, complete, or the only correct information.

• I am not liable for errors in products or services You purchase from third parties, regardless of whether this is based on the content of our agreement or information in the Online Program.

7. Force Majeure, Cancellation, Termination, and Suspension

• In the event of force majeure, I may suspend access to the restricted part of the Website until after the force majeure event. If the suspension lasts longer than three months, both You and I may terminate the agreement. In that case, neither party is liable for compensation.

• Delivered parts and information cannot be undone. You must, therefore, pay for the part of the Online Program You have received or could have received before the force majeure event.

• You cannot cancel or terminate the agreement prematurely unless mandatory law provides otherwise.

• If I have to cancel or terminate the agreement prematurely without force majeure, I will refund the full amount paid by You, but no compensation is owed.

8. Intellectual Property

• I am the rights holder of all works, methods, names, images, video, audio, and texts that You see in the restricted part of the Website or otherwise receive or can view or download. I also hold the trademark and trade name rights.

• Where I am not the rights holder, I use works, names, or methods lawfully or have a license from the rights holder.

• You are not permitted to reproduce or disclose any intellectual property rights of mine or third parties available on the Website and/or its restricted part unless You and I have agreed otherwise. For example, You may not share downloadable materials with or make them available to third parties.

• You may make a home or private copy of all materials for Your own use, but You may not share them with others or allow them to make copies or make copies for them. ‘For Your own use’ also includes ‘fair use’ sharing with people living at the same address or managers using materials for their own team.

• Suppose I suspect that You are using the content of the Online Program or materials outside the license as described in this article or are misusing Your account (such as sharing access or materials with third parties). In that case, I may contact You and temporarily or permanently block Your account, denying You access to the Online Program.

• You may not use the knowledge, content, information, materials, methods, and intellectual property rights to offer or market an Online Program, License, Community, or other competing service or product, whether paid or unpaid.

• If You wish to use part or all of the Online Program for (potentially) competing services or products, please contact Me so we can make arrangements.

• If You market a competing service or product or distribute My Online Program without permission or sell its content, You will pay a contractual penalty of €10,000 per violation and €500 per day the violation continues, up to a maximum of €150,000, unless My actual damages are demonstrably higher.

• I appreciate You spreading the philosophy and applying and conveying Your knowledge to others. If You wish to use My materials for this, please contact Me so we can make arrangements.

• If I have given You permission to distribute parts of My materials, You must always credit My name, Arri Pauw, so it is clear to third parties that I am the copyright holder.

9. Complaints and Disputes

• Dutch law applies to this agreement.

• If You have a complaint, You must notify Me as soon as possible so I can try to resolve it while the agreement is still ongoing. You must, in any case, inform Me of Your complaint within seven days of its occurrence by email ([email protected]). I will respond within fourteen days and resolve it where possible.

• You also have the right to submit complaints to the General Disputes Committee or use ODR via https://webgate.ec.europa.eu/odr/

• If we cannot resolve the issue together, You may submit the complaint to the competent Dutch court in Your place of residence in the Netherlands.